Shipping policy

Last updated: {{ last_updated }}

{{ shop_name }} offers free worldwide shipping on every order, with no minimum purchase required.

Processing Time

Orders are typically processed and prepared for shipment within 1-3 business days after purchase. Processing times may be slightly longer during high-volume periods or holidays.

Shipping Time

Once shipped, most orders arrive within 7-15 business days, depending on your location. Some remote or international destinations may take up to 20 business days. These are estimates and not guarantees — external factors like customs processing or carrier delays can affect delivery time.

Order Tracking

You will receive a shipping confirmation email with a tracking number once your order ships. Please allow up to 48 hours for tracking information to update after you receive it.

Customs, Duties, and Taxes

For international orders, your shipment may be subject to import duties, taxes, or customs fees charged once it reaches your country. These charges are the responsibility of the customer and are not included in the price of your order or shipping cost.

Lost or Missing Packages

If your tracking shows your order as delivered but you haven't received it, please check with neighbors and your local carrier facility first. If you still can't locate it, contact us at {{ email }} and we'll help investigate.

Incorrect Addresses

Please double check your shipping address at checkout. We are not responsible for orders shipped to an incorrectly entered address, but we're happy to help if you contact us at {{ email }} before the order ships.

Contact Us

Questions about your shipment? Reach us at {{ email }}{% if phone != blank %} or {{ phone }}{% endif %}.